1) Can you help me to find the product which I cannot find on your website?
Yes, we are very pleased to develop customized package for you, we will work with you to find the products that satisfy you.
2) Can we combine many items size in one container in my first order?
Yes, you can. But the quantity of each ordered item should reach our MOQ.
3) What is the normal lead time ?
A. For plastic products, we will send goods to you within 35-40 work days after we receive your 30% deposit.
B. For aluminum product, the delivery time is 35-40 days after we received your 30% deposit
C.For OEM products, the delivery time is 45-50 work days after we receive your 30% deposit.
4) What is your payment term?
T/T. 30% deposit, balance before shipment.
5) What is your shipping way?
We will help you to choose the best shipping way according to your detail requirements.
By sea, by air, or by express, etc.
6) How do you control the quality?
We will make samples before mass production, and after sample approved, we will begin mass production. Doing 100% inspection during production; then do random inspection before packing; taking pictures after packing.
7) If any quality problem, how can you settle it for us?
If any breakage or defect products were found, you must take the pictures from the original carton. All the claims must be presented within 7 working days after discharging the container. This date is subject to the arrival time of container.We will advise you to certify the claim by third party, or we can accept the claim from the samples or pictures you present, finally we will completely compensate all your loss.
